If a “The Tub Connection,” bathtub or plumbing (plumbing included with vanity sets excluded), within five years of its original purchase, is found to be defective in materials or workmanship, after inspection by an authorized The Tub Connection representative, The Tub Connection will repair or, at its option, exchange the product for a similar model. This limited warranty is applicable, so long as it remains in use in its original place of installation.
The Tub Connection General Warranty
This limited warranty applies only to the original purchasers and installation of these products. In the event of a limited warranty claim, proof of purchase will be required, so please save your sales receipt.
This limited warranty does not apply to commercial installations. The warranty for commercial installations is one (1) year.
This limited warranty does not apply to local building code compliance. Since local building codes vary considerably, the purchaser of this product should check with a local building or plumbing contractor to ensure local code compliance before installation.
This limited warranty is void if the product has been moved from its initial place of installation; if it has been subjected to faulty maintenance, abuse, misuse, accident or other damage; if it was not installed in accordance with The Tub Connection’s instructions; or if it was modified in a manner inconsistent with the product as shipped by The Tub Connection.
The Tub Connection's option to repair or exchange the product under this limited warranty does not cover any labor, shipping or other costs of exchange, removal or installation. IN NO EVENT WILL The Tub Connection BE LIABLE FOR THE COST OF REPAIR, REPLACEMENT OR SHIPPING FEES ASSOCIATED WITH ANY INSTALLATION OR RELATED MATERIALS, INCLUDING, BUT NOT LIMITED TO, TILES, MARBLE, ETC. The Tub Connection will not be responsible for any other incidental or consequential damages attributable to a product defect or to the repair or exchange of a defective product, all of which are expressly excluded from this limited warranty. This limited warranty does not cover any liability for consequential or incidental damages, all of which are hereby expressly disclaimed, or the extension beyond the duration of this limited warranty of any implied limited warranties, including those of merchantability or fitness for an intended purpose. (Some states or provinces do not allow the exclusion or limitation of implied limited warranties, so this exclusion may not apply to you.)
This limited warranty gives you specific legal rights. You may have other statutory rights that vary from state to state or from province to province, in which case this limited warranty does not affect such statutory rights.
Warranty Contact Information
For service under these limited warranties, it is suggested that a claim is made through the contractor or dealer from or through whom the product was purchased, or that a service request (including a description of the product model and of the defect) be sent to the following address:
In the United States:
The Tub Connection
500 West Brewington
Kirksville, MO 63501
For residents of the United States, warranty information may also be obtained by calling the following toll free number: 1-877-795-5684.
Also please refer to our FAQ Page.